14-day returns. You have 14 days from the day you receive your order to let us know you’d like to return it for a refund, in line with the UK Consumer Contracts Regulations 2013.
Condition. Items should be unused and in their original packaging where possible. Please don’t install or assemble an item you intend to return.
How to return. Email contact@potsoutlet.store with your order number and we’ll arrange collection or provide a return label.
Refunds. Once your return is received and checked, we refund to your original payment method within 14 days.
Faulty or damaged items. If anything arrives damaged or develops a fault, contact us and we’ll put it right — repair, replacement or refund — in line with your rights under the Consumer Rights Act 2015.