Where do you deliver?
We deliver across mainland United Kingdom. Delivery is free on every order.
How long does delivery take?
Most orders are dispatched within 1–2 business days. Delivery is typically 2–5 business days from dispatch, depending on the item and your location. Larger items (garden buildings, saunas) may be booked in on a dedicated delivery date.
Will I get tracking?
Yes — you’ll receive tracking by email as soon as your order is dispatched.
Can I return something?
Yes. You have 14 days from delivery to request a return for a refund under the UK Consumer Contracts Regulations. See our Refund policy for details.
Which payment methods do you accept?
We accept major debit and credit cards through our secure, encrypted checkout, plus Apple Pay and Google Pay where available.
Are prices inclusive of VAT?
Prices shown include VAT where applicable.
How do I contact you?
Email contact@potsoutlet.store — we reply within 24 hours on business days.